Privacy Policy
Effective Date: 12/2021
Last Updated: 18/12/2024
Welcome to Step Up Strength and Step Up Physiotherapy (collectively referred to as "Step Up," "we," "us," or "our"). At Step Up, we are committed to protecting the privacy and security of the personal information we collect from our gym and physiotherapy clients, visitors to our website, and any individuals who engage with our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By accessing our website or using our services, you agree to the terms outlined herein.
1. Scope of This Policy
This Privacy Policy applies to the collection, use, and disclosure of personal information by both Step Up Strength (our fitness gym) and Step Up Physiotherapy (our physiotherapy clinic), including information gathered through our website, online forms, registration processes, social media accounts, email communications, and in-person interactions at our facilities.
2. Information We Collect
a. Personal Information:
We may collect personal information that you provide directly to us, including but not limited to:
Contact Information: Name, address, phone number, email address.
Identification Details: Date of birth, emergency contact information.
Fitness and Health Information (Gym): Medical history disclosures (to ensure safe exercise recommendations), fitness goals, training preferences, and progress tracking data.
Medical and Health Information (Physiotherapy): Treatment history, physician referrals, diagnostic reports, and any health conditions relevant to providing effective physiotherapy services.
Payment Information: Billing addresses, payment card details (processed via secure third-party payment processors).
b. Usage Data:
We may automatically collect certain information about your interaction with our website and online services, including:
IP address, browser type, operating system, and device information.
Pages visited, time spent on those pages, and the features you use.
Cookies and similar technologies that help us improve user experience and site functionality.
c. Third-Party Sources:
We may receive personal information from third parties, such as healthcare providers, insurance companies (for physiotherapy services), or marketing affiliates, in accordance with applicable laws and with your consent where required.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
Service Delivery: To provide and personalize fitness programs, training sessions, and physiotherapy treatments that address your individual health and wellness needs.
Communication: To respond to inquiries, schedule appointments, send confirmations and reminders, and provide updates regarding our services, policies, and promotions.
Record-Keeping and Compliance: To maintain accurate client records for operational, legal, and regulatory compliance purposes, including medical record-keeping for physiotherapy services as required by law.
Billing and Payments: To process payments, manage billing details, and handle related account administration.
Quality Assurance and Improvement: To evaluate service effectiveness, conduct surveys, and improve our offerings and client experience.
Marketing and Promotions (with Consent): To send newsletters, offers, and promotional materials if you have opted in to receive such communications. You can unsubscribe at any time.
Security and Fraud Prevention: To protect against unauthorized access, ensure the security of our systems, and detect and prevent fraudulent activities.
4. How We Share Your Information
We may share your personal information under the following circumstances:
Service Providers: With trusted third-party vendors and partners who assist us in operating our business (e.g., payment processors, scheduling platforms, IT support), subject to strict data protection agreements.
Healthcare Professionals (Physiotherapy Only): With referring physicians, specialists, or other healthcare providers as needed to coordinate care, always with appropriate authorizations and/or as permitted by law.
Legal Compliance: When required to do so by law, regulation, or legal process, such as in response to a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity.
With Your Consent: We may share personal information with third parties if you have provided explicit consent.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include technical safeguards (e.g., encryption, secure servers) and organizational controls (e.g., limiting access to authorized personnel, staff training on privacy practices).
However, no electronic transmission or storage method is completely secure. While we strive to safeguard your information, we cannot guarantee absolute security, and you acknowledge and accept these inherent risks.
6. Retention of Personal Information
We retain personal information for as long as it is necessary to fulfill the purposes for which it was collected, to comply with legal obligations (including medical record-keeping requirements for physiotherapy services), or as otherwise permitted by law. When your personal information is no longer required, we will securely dispose of or anonymize it.
7. Children’s Privacy
Our services are generally intended for adults and individuals 16 years of age or older. We do not knowingly collect personal information directly from children under 16 without parental or guardian consent. If you believe we have collected information from a child under 16, please contact us so we can take appropriate steps to delete such information.
8. Your Rights and Choices
Depending on applicable laws, you may have the right to:
Access and obtain a copy of your personal information.
Request corrections or updates to inaccurate or incomplete information.
Withdraw consent where consent is the basis for processing.
Request deletion of personal information where permissible.
Opt out of marketing communications at any time.
To exercise these rights, please contact us using the information provided in Section 10. We will respond to your request in accordance with applicable law.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services. We do not control these entities and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. Contact Us
If you have questions, concerns, or would like to exercise any of your privacy rights, please contact us at:
Step Up Strength & Step Up Physiotherapy
[Unit 4, Spindle Court, Spindle Way, Crawley, West Sussex, RH10 1AX]
[07714462439]
[info@stepupphysiotherapy.com]
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. When we make changes, we will post the updated policy on our website and revise the "Last Updated" date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
By accessing our services and providing personal information, you acknowledge and agree to the practices described in this Privacy Policy.